Project Objective: Design, prototype and test a completely new digital experience for Western Union independent agents to manage their account information.
Role: Lead designer on a team of four: two UX designers, a visual designer, and a researcher.
- Created user flows, wireframes and click-through prototypes
- Partnered with research to create protocols and analyze results
- Managed project workflow and client relationships
Key Tools/Methods: Hand sketching, Sketch 3, User research, InVision.
Date: March 2016 - Present.