I'm Lucy, an experienced full-stack designer, leader, & mentor living in San Francisco.
I combine expert strategy, an incremental approach, and patience for the details to design innovative customer experiences.
I am currently available for full-time and contract work. Contact me at lucy.dotson@gmail.com if you'd like to discuss potential opportunities.
Most of my work is under NDA. For more information, email me.
As the lead designer and a founding member of the team, design a robust MVP for customer administrators, customer sales teams, and customers' end-buyers that elevates the enterprise user experience.
Integrate the Quickbooks Time product (an acquisition product with a separate URL) into the main Quickbooks experience, starting with administrator onboarding. Help to lead a high-visibility, cross-functional effort to improve the user's journey from marketing promise to payoff.
Research and design a card-based dashboard for managers that established UX & UI patterns that were used to define styles and rules throughout the product suite.
In an effort to drive paid upgrades, improve the timesheets and time card experience to make tracking time, maintaining time cards, and preparing for payroll dead simple.
Revamp T-Mobile's dashboard for its' business clients in multiple sprints, adding to and expanding the design system along the way.
Research and design a new shopping experience for Publix's ultra-loyal customer-base that includes couponing, online orders, and deli order-ahead.
In one week, design a fresh take on consumer insurance: a chat-based mobile app that allows users to easily manage their policies, purchase micro-insurance, and get relevant, timely coverage recommendations.
Reimagine the new user onboarding experience for Kaiser Permanente in 3 parts: account setup, establishing care, and navigating the new KP.org site.
Panasonic and the city of Denver enlisted us to rethink their smart cities dashboard, CityNOW, by reviving the look and feel and adding a host of new features.
Design, prototype, and test a completely new digital experience for Western Union independent agents to manage their account information.
