Lucy
Dotson

product design

strategy

user research

I'm Lucy, an experienced full-stack designer, leader, & mentor living in San Francisco.

I combine expert strategy, an incremental approach, and patience for the details to design innovative customer experiences.

I am currently available for full-time and contract work. Contact me at [email protected] if you'd like to discuss potential opportunities.

Work

Most of my work is under NDA. For more information, email me.

Revolear

As the lead designer and a founding member of the team, design a robust MVP for customer administrators, customer sales teams, and customers' end-buyers that elevates the enterprise user experience.

Responsive Web
2023

Quickbooks Time

Integrate the Quickbooks Time product (an acquisition product with a separate URL) into the main Quickbooks experience, starting with administrator onboarding. Help to lead a high-visibility, cross-functional effort to improve the user's journey from marketing promise to payoff.

Desktop Web
2022

Homebase Dashboard

Research and design a card-based dashboard for managers that established UX & UI patterns that were used to define styles and rules throughout the product suite.  

Responsive Web & Native Mobile
2021

Homebase Timesheets

In an effort to drive paid upgrades, improve the timesheets and time card experience to make tracking time, maintaining time cards, and preparing for payroll dead simple.

Responsive Web & Native Mobile
2020

T-Mobile for Business

Revamp T-Mobile's dashboard for its' business clients in multiple sprints, adding to and expanding the design system along the way.

Responsive Web
2018

Publix

Research and design a new shopping experience for Publix's ultra-loyal customer-base that includes couponing, online orders, and deli order-ahead.

Responsive Web & Native Mobile
2018

Vlocity (Acquired by Salesforce)

In one week, design a fresh take on consumer insurance: a chat-based mobile app that allows users to easily manage their policies, purchase micro-insurance, and get relevant, timely coverage recommendations.

Native Mobile
2017

Kaiser Permanente

Reimagine the new user onboarding experience for Kaiser Permanente in 3 parts: account setup, establishing care, and navigating the new KP.org site.

Responsive Web
2017

Panasonic

Panasonic and the city of Denver enlisted us to rethink their smart cities dashboard, CityNOW, by reviving the look and feel and adding a host of new features.

Desktop Web
2017

Western Union

Design, prototype, and test a completely new digital experience for Western Union independent agents to manage their account information.

Desktop Web
2016

Contact

[email protected]LinkedIn